Product policy

All machines we produce are made-to-order and manufactured strictly based on the customer’s confirmed specifications, including model, capacity, configuration, and technical requirements.
Once the down payment (DP) is received, we will begin preparation and production according to the agreed order details.
Before production starts, our team will reconfirm all specifications with the customer to ensure accuracy and mutual agreement.

Changes or cancellations are only accepted before production begins.
Once production has started, orders cannot be canceled, modified, or returned, as the machines are custom-built according to customer requirements.
The down payment is non-refundable once the production process has commenced.

Before starting production, we will confirm the following details with the customer:

Production will only begin after all details have been reviewed and approved by the customer.

❌ Returns and refunds are not accepted, as:

The machines are professionally manufactured according to customer orders and specifications.

The product cannot be resold or reused for other orders.

Customers are advised to carefully review and confirm all order details before production begins.

✅ Each machine undergoes a customized manufacturing process

✅ Please ensure all specifications are correct before confirming the order

✅ Customers are responsible for receiving the goods and completing customs clearance in a timely manner

If you have any questions, feel free to contact our customer service team — we’re happy to assist you.

Monica : ouchengmachinery@gmail.com | WhatsApp:+86 138 0672 5413

Luna :salesoucheng03@gmail.com | WhatsApp:+86 158 5831 0475

Stewie :salesoucheng02@gmail.com | WhatsApp:+86 159 5836 8945